Bring an example of the current work, with private details removed. We identify which questions need investigation and which parts can already be scoped. An enquiry about a catalogue can begin with a few representative products rather than a full export.
Decide together
The scope names the client-side approver, content owner, provider dependencies and acceptance examples. Reviews can use a preview and a written decision list, with meeting overlap agreed around the actual working locations.
Prepare for routine use
Handover includes account ownership, configuration or source appropriate to the engagement and instructions for common tasks. Support, translation and professional advice are agreed separately rather than assumed.